Full-Time Sr. Implementation Specialist: POS

SkyWire products are currently being utilized all over the world, from hospitality, to gaming, to health care facilities, and beyond, a truly global company that is just getting started. We are proud to offer our employees a small, fast paced, and inviting setting where everyone’s input and involvement are highly valued. If you desire a work environment where you really matter, where your contributions have a direct impact on not only your own personal success but the success of the company, we invite you to read more about this or other job opportunities and contact us to discuss further.

The Senior Implementation Specialist is capable of leading any project stage throughout the life cycle of a Point of Sale System Implementation. The Senior Implementation Specialist will operate as the primary resource to lead a project or portions of a project team during an installation engagement. The Senior Implementation Specialist must be able to efficiently manage the planning and communication of assigned project tasks, communicate professionally to co-workers, project stake holders, and customers, learn new products and processes quickly, balance multiple properties, and develop a solid understanding of SkyWire products (hardware and software) in all vertical markets. Senior Implementation Specialist also provides mentorship to junior level implementation resources for their continued growth.

Essential Duties and Responsibilities

  • Identify and manage project scope. Ensure that project documentation is sufficient and clear and concise to ensure that all parties are aware of required project tasks and milestones (E) Manage project risks and establish an effective communication plan for escalation process; provide solutions for issues resulting in project scope change
  • Gather site requirements, review and recommend operational design as it pertains to installation preparedness
  • Configure and test system configuration in order to maximize efficiency and provide operational consistency
  • Work with Project Team and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested
  • Consult with Project Manager/ Project Lead or Project team regarding operational considerations and configuration of systems to support customer requirements
  • Work with Project Leads/Project Coordinator/Project Managers to Identify and manage project scope.  Manage project risks and establish effective communication plan for escalation process; provide solutions for issues resulting in project scope change
  • Conduct discovery/site-survey sessions with new customers to identify operational requirements and provide best-practice recommendations
  • Create discovery/site-survey recap documentation for customer sign-off
  • Gather site requirements, review and recommend operational design as it pertains to the installation
  • Configure and test system configuration in order to maximize efficiency and provide operational consistency
  • Work with Project team and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested
  • Prepare training schedules and conduct training sessions
  • Live monitor operations by providing end user assistance for the various business cases where the SkyWire product line is implemented
  • Coordinate with the client teams to develop processes, procedures, and documentation to enhance our implementation and training services
  • Develop detailed project documentation upon completion of project to ensure that the Customer Support team has all relevant information to handle support for client going forward
  • Provide guidance and mentorship to junior team members in regards to product knowledge and various project processes
  • Any other special projects needed by management

Minimum  Qualifications

  • Bachelor’s degree in hospitality technology or related field
  • Minimum 2-years’ work experience in the hospitality industry related to point of sale
  • Must reside in Las Vegas, NV

Minimum Competencies

  • Excellent verbal and written communication skills with the ability to convey complex and/or detailed information to multiple individuals with differing knowledge levels
  • Strong work ethic, willingness to go above and beyond to exceed client expectations
  • Highly organized and detailed oriented
  • Strong analytical and troubleshooting skills under pressure
  • The ability to handle pressure during peak business seasons
  • Robust technical knowledge of computer hardware/software
  • The ability to solve problems effectively and independently if necessary
  • Dedication to customer service is a must
  • Outstanding interpersonal skills and great team player
  • Proficiency in standard MS Office products
  • Must be able to work independently with a high degree of self-initiative
  • Ability to work well under pressure and adapt to changes in project priorities
  • Must be able to accommodate a flexible work schedule
  • Be available to travel at least 90% of the year to both domestic and international customer sites with limited advanced notice
  • Thorough understanding of business operations and accounting practices
  • Proven mentorship capabilities

Preferred Qualifications

  • Bilingual a plus
  • Experience in project implementation cycle related to hospitality and/or IT
  • 1-2 years’ experience in system implementation or information technology management or hospitality operations

Working Conditions

  • Must be able to lift at least 60lbs.
  • Must be able to stand for 80% of shift
  • Constantly positions self to install and maintain POS terminals and peripherals in live environments, including underneath work stations and in kitchens
  • Constantly working in casino and club environments where conditions may include smoke and late hours
  • Must be able to observe, identify, and correct technical and operational errors during live support

Benefits

  • Base salary
  • 401K plan
  • Medical, dental, vision
  • Paid company holidays
  • Flexible time off policy
  • Amazing Growth potential
  • Warm, friendly environment

How To Apply

If this position intrigues you, please email your resume and qualifying cover letter to: careers@skywire.com