Welcome to SkyWire Support Center!

At SkyWire we take your business very seriously and we know that your success depends on how effectively you can put our products and services to work.

Working together through problems and solutions are part of our commitment to providing you with an effective, comprehensive support solution.

Please take a moment to review the information below and if you have any questions, comments, or concerns please feel free to contact me.   

Sincerely,

Jon Grenier
Director Of Support
SkyWire
jgrenier@skywire.com 

The Customer can contact the SkyWire Support Center for general technical and operational guidance for all of our products. This support will include technical and operational initial diagnosis and repair of technical and operational difficulties with covered products. Customers can contact the SkyWire Service Desk toll-free by calling 866-514-5888 option 2 or by emailing to support@skywire.com. Additionally, customers can reach the SkyWire Support Center by visiting our online Help Desk portal at http://skywirecrm.com/portal/login.php.*
*Please note: You will need to contact our Support Center to get a logon for the Help Desk portal.
Looking to return hardware? All merchandise for return must be in new condition, with its original packaging and sent back to us within 30 days of purchase.
Here are the RMA instructions so SkyWire can get you a new unit.
1. Download the RMA form below.
2. Complete the attached RMA request form and return to RMA@SkyWire.com.  This form is used for 2 purposes and if neither of these occur, then this form is shredded. This form is used only if, after we receive the damaged unit back it appears to have been damaged by the customer or we do not receive the damaged unit back within 14 days. I have also attached an invoice for the amount that could be charged.
3. Once we receive the completed and signed RMA request and the hardware is tested, a new unit will be shipped out.
4.  Use the email sent to you with instruction and return the damaged unit within 14 days to our Las Vegas office for inspection (7251 Amigo Rd, Suite 210,  Las Vegas NV 89119).

RMA Form

Download

Customers can access our support services by calling 866-514-5888 option 2 or by emailing us at support@skywire.com.