Count Me In (CMI) Terms and Conditions

These CMI Customer Support Terms and Conditions (“Terms and Conditions”) are acknowledged and agreed to by You and SkyWire Media, Inc. (“We” or “Us”) in connection with Us providing You with CMI products and/or technical support services (separately and/or collectively, the “Support”) to YOU for your CMI account with Us.

1. We shall provide the Support to You in accordance with: 1) these Terms and Conditions and 2) the terms set forth in either your CMI contract, CMI quote, CMI order, or CMI invoice (separately and/or collectively, the “CMI Order Form”), which CMI Order Form is incorporated herein and made a part hereof.

2. After payment of the CMI support subscription fee (the “Fee”), the Support shall commence as of the date stated in the CMI Order Form and continue in accordance with Section 4 below (the “Subscription Period”).

3. The Fee is stated in the CMI Order Form. The Fee is non-refundable and the Fee shall not be pro-rated.

4. Unless stated otherwise in the CMI Order Form, the Subscription Period is 12 months and shall automatically renew on a year-to-year basis unless You provide Us with at least 30 days prior written notice before the start of the next Subscription Period. If We modify the Fee for the proceeding Subscription Period, We shall notify You at least 45 days prior to the start of the next Subscription Period. Any and all notices to You shall be sent to the address provided in the CMI Order Form.

5. Unless otherwise stated in the CMI Order Form, the Support shall include:

a. Periodic CMI software maintenance and updates;
b. Assistance with the use of CMI software and ancillary equipment; and c. Situational troubleshooting, problem diagnosis and remediation.

We only represent that We are duly qualified to and capable of performing the Support set forth herein. We make no other representations or guarantees concerning your use of the CMI software and/or equipment subject to third party technical support or your use thereof in your state. Any CMI equipment is sold “as is.”

6. To initiate the Support, You must open a support case either by 1) phone at 1-866-514-5888 or 2) email addressed to: support@skywire.com. We shall perform the technical assistance in a professional, workmanlike, and timely manner. We shall provide the technical assistance between the hours of 9am PT to 5pm PT, Monday thru Friday.

Execution of the CMI Order Form binds You to these Terms and Condition.